Refund policy
<section class="traderjoes-returns-policy">
<h1>Returns, Refunds and Cancellation Policy</h1>
<p><strong>Last updated: September 16, 2026</strong></p>
<p>
This policy explains how returns, refunds, and order cancellations are
handled when you purchase products from <strong>traderjoes</strong>. It
applies to consumers located in the United States.
</p>
<p>
Nothing in this policy excludes, restricts, or limits any statutory
consumer right that cannot lawfully be excluded, restricted, or limited.
</p>
<h2>1. Your Consumer Rights</h2>
<p>
Under applicable U.S. federal and state consumer protection laws, products
supplied to consumers must be as described, of satisfactory quality, and
fit for their intended purpose.
</p>
<p>
If a product is faulty, damaged, not as described, or otherwise does not
conform to the contract, you may be legally entitled to a refund, repair,
or replacement.
</p>
<p>
These statutory rights are separate from, and are not reduced by, our
change-of-mind return arrangements.
</p>
<h2>2. Cancelling an Order Because You Changed Your Mind</h2>
<p>
U.S. consumers may normally have the right to cancel most online purchases
without giving a reason, subject to applicable law and product exclusions.
</p>
<p>
You must notify us that you wish to cancel within
<strong>14 days after the day on which you</strong>, or a person nominated
by you other than the carrier, receives the products.
</p>
<p>
If an order is delivered in multiple packages or parts, the cancellation
period normally begins on the day after the final package or part is
received.
</p>
<p>
To cancel an order, send us a clear statement by email or telephone before
the cancellation period expires:
</p>
<p>
<strong>Email:</strong>
<a href="mailto:support@traderjoes.shop">support@traderjoes.shop</a><br>
<strong>Telephone:</strong>
<a href="tel:+12019668021">+1 201-966-8021</a>
</p>
<p>Please include:</p>
<ul>
<li>Your full name.</li>
<li>Your order number.</li>
<li>The products you wish to cancel or return.</li>
<li>The date on which you received the products.</li>
</ul>
<p>
You may use the cancellation form included in Section 14, but you are not
required to do so.
</p>
<h2>3. Cancelling Before Dispatch</h2>
<p>
If you wish to cancel an order before it has been dispatched, contact us as
soon as possible. We will make reasonable efforts to stop the order.
</p>
<p>
We cannot guarantee that an order can be stopped after it has entered
processing, been packed, or been handed to the carrier.
</p>
<p>
If we cannot stop the shipment, you may receive the order and then exercise
any applicable cancellation and return rights.
</p>
<h2>4. Returning Products After Cancellation</h2>
<p>
After notifying us that you wish to cancel, you must return the products
without undue delay and no later than 14 days after the day on which you
informed us of your decision.
</p>
<p>
Before returning a product, contact Customer Support for return
authorization and shipping instructions.
</p>
<p>
Unless we provide a different authorized return destination, returns should
be addressed to:
</p>
<address>
<strong>traderjoes Returns</strong><br>
222 Colonial Ave<br>
Saddle Brook, NJ 07663<br>
United States
</address>
<p>
Do not return a product to its original dispatch address unless Customer
Support confirms that it is the correct return destination.
</p>
<p>
We recommend using a tracked delivery service and retaining proof of
postage. A return is made within the required period if you send it before
the 14-day return period expires.
</p>
<h2>5. Return Delivery Costs</h2>
<p>
If you return a product because you changed your mind, you are normally
responsible for the direct cost of returning it, provided that we informed
you of this responsibility before purchase.
</p>
<p>
If a product cannot normally be returned by post, we will provide an
estimate of the direct return cost before purchase where required by law.
</p>
<p>
traderjoes will pay or reimburse reasonable return costs if a product is
faulty, damaged, incorrect, incomplete, misdescribed, or where we otherwise
have a legal duty to do so.
</p>
<p>
Please contact us before arranging the return of a faulty or incorrect
product so that we can provide an appropriate prepaid label, reimbursement
instructions, or another suitable return method.
</p>
<h2>6. Condition of Change-of-Mind Returns</h2>
<p>
You may inspect a product in the same way that you would reasonably inspect
it in a physical store.
</p>
<p>
You are responsible for any reduction in value caused by handling beyond
what is necessary to establish the nature, characteristics, and functioning
of the product. Where permitted by law, we may deduct that reduction in
value from your refund.
</p>
<p>
Where reasonably possible, return the product with its accessories,
manuals, complimentary items, labels, and original packaging.
</p>
<p>
Missing or damaged packaging does not automatically remove a statutory
cancellation right. However, you should package returned products securely
to prevent damage in transit.
</p>
<h2>7. Products Excluded from Change-of-Mind Cancellation</h2>
<p>
Subject to applicable law, the change-of-mind cancellation right may not
apply, or may cease to apply, to:
</p>
<ul>
<li>Products made to your specifications or clearly personalized.</li>
<li>Products that are liable to deteriorate or expire rapidly.</li>
<li>
Sealed products that are unsuitable for return for health-protection or
hygiene reasons after they have been unsealed.
</li>
<li>
Sealed audio recordings, video recordings, or computer software after
they have been unsealed.
</li>
<li>
Products that become inseparably mixed with other items after delivery.
</li>
<li>Other products excluded from cancellation under applicable law.</li>
</ul>
<p>
A change-of-mind exclusion does not remove your statutory rights if a
product is faulty, damaged, incorrect, or not as described.
</p>
<h2>8. Refunds for Cancelled Orders</h2>
<p>
If you validly cancel your entire order, we will refund the amount paid for
the returned products and the cost of our least expensive standard delivery
option.
</p>
<p>
If you selected premium, express, or expedited delivery, we are not required
to refund the additional amount above the cost of our least expensive
standard delivery option unless applicable law requires otherwise.
</p>
<p>
For returned products, we will issue the refund without undue delay and no
later than 14 days after:
</p>
<ul>
<li>The day on which we receive the returned products; or</li>
<li>
The day on which you provide evidence that the products were sent back,
if this occurs earlier.
</li>
</ul>
<p>
If no products were supplied, we will issue the refund no later than 14 days
after the day on which you informed us of the cancellation.
</p>
<p>
We may withhold a change-of-mind refund until we receive the products or you
provide evidence that they have been returned, whichever occurs first.
</p>
<p>
Refunds will normally be issued using the same payment method used for the
original transaction unless you expressly agree otherwise. We will not
charge a fee for issuing an eligible refund.
</p>
<p>
Your bank, card issuer, or payment provider may require additional
processing time before the refund appears in your account.
</p>
<h2>9. Faulty, Damaged, Incorrect, or Misdescribed Products</h2>
<p>
If a product is faulty, damaged, incorrect, incomplete, or not as described,
contact us as soon as reasonably possible.
</p>
<p>Please provide:</p>
<ul>
<li>Your full name and order number.</li>
<li>The name of the affected product.</li>
<li>A clear description of the issue.</li>
<li>
Photographs or video of the product, where useful and reasonably
available.
</li>
<li>Photographs of the packaging and delivery label, where relevant.</li>
</ul>
<p>
Photographs and video may help us investigate the issue quickly, but we will
not impose unreasonable evidence requirements or make your statutory rights
conditional on providing photographs.
</p>
<p>
Where you are legally entitled to a remedy, we will provide the appropriate
refund, repair, or replacement and cover reasonable return costs.
</p>
<p>
Normal wear and tear, accidental damage, misuse, unauthorized modification,
or failure to follow product instructions are not normally treated as
manufacturing faults. This does not affect any legal rights you may have in
the circumstances.
</p>
<h2>10. Exchanges</h2>
<p>
We do not guarantee direct exchanges. If you require a different size,
color, or product, the quickest option will normally be to return the
eligible product and place a new order.
</p>
<p>
This does not affect any statutory right to request a repair or replacement
for a product that does not conform to the contract.
</p>
<h2>11. Refused, Unclaimed, or Undeliverable Parcels</h2>
<p>
If a parcel is returned because it was refused, unclaimed, or addressed
incorrectly using information supplied by you, we will contact you to
discuss the available options.
</p>
<p>
Any deduction for repeat delivery or return costs will only be made where it
is lawful, reasonable, and properly disclosed.
</p>
<p>
This does not affect your statutory cancellation rights or our
responsibility to deliver your order to the agreed location.
</p>
<h2>12. How to Request a Return or Refund</h2>
<p>
To request a cancellation, return, refund, repair, or replacement, contact
traderjoes Customer Support:
</p>
<p>
<strong>Email:</strong>
<a href="mailto:support@traderjoes.shop">support@traderjoes.shop</a><br>
<strong>Telephone:</strong>
<a href="tel:+12019668021">+1 201-966-8021</a>
</p>
<p>Please include:</p>
<ul>
<li>Your full name.</li>
<li>Your order number.</li>
<li>The product concerned.</li>
<li>The reason for your request.</li>
<li>Any relevant photographs or supporting information.</li>
</ul>
<h2>13. Complaints</h2>
<p>
If you are dissatisfied with how we handled a return or refund, email
<a href="mailto:support@traderjoes.shop">support@traderjoes.shop</a> and
include the word <strong>"Complaint"</strong> in the subject line.
</p>
<p>
We will review the matter and respond within a reasonable period. You may
also obtain independent guidance from a relevant consumer-protection
organization, such as the Federal Trade Commission (FTC) or your state
attorney general's office.
</p>
<h2>14. Model Cancellation Form</h2>
<p>
You may use the following form to cancel your contract, but you are not
required to do so:
</p>
<div class="cancellation-form">
<p>
<strong>To:</strong><br>
traderjoes<br>
222 Colonial Ave<br>
Saddle Brook, NJ 07663<br>
United States<br>
Email:
<a href="mailto:support@traderjoes.shop">support@traderjoes.shop</a>
</p>
<p>
I hereby give notice that I cancel my contract of sale for the following
products:
</p>
<p>Products: __________________________________________</p>
<p>Order number: ______________________________________</p>
<p>Ordered on: ________________________________________</p>
<p>Received on: _______________________________________</p>
<p>Customer name: _____________________________________</p>
<p>Customer address: _________________________________</p>
<p>Customer signature, if submitted on paper: ________</p>
<p>Date: ______________________________________________</p>
</div>
<h2>15. Contact Information</h2>
<address>
<strong>traderjoes</strong><br>
222 Colonial Ave<br>
Saddle Brook, NJ 07663<br>
United States
</address>
<p>
<strong>Email:</strong>
<a href="mailto:support@traderjoes.shop">support@traderjoes.shop</a><br>
<strong>Telephone:</strong>
<a href="tel:+12019668021">+1 201-966-8021</a>
</p>
<h2>16. Changes to This Policy</h2>
<p>
We may update this policy from time to time to reflect legal, regulatory, or
operational changes.
</p>
<p>
The version in effect when you placed your order will normally apply to that
order unless a change is required by law or is more favorable to you.
</p>
<p>
Nothing in this policy excludes or limits any consumer right that cannot
lawfully be excluded or limited.
</p>
</section>